Service here is amazing. Staff very helpful. We left our car here while on vacation and scheduled one night one our return trip. Shuttle service was great. They came to pick us up and were there in 5 minutes on Thanksgiving. All together a very pleasant experience.
Great value!!!! great staff!!!! The rooms were renovated and modern!!!! Close to airport and walking distance of the Allstate arena (less than a mile)! I got an extra discount for having AAA, I feel like I could have paid more, and based on the accommodations, it would have been justified
We had to stay at the Comfort Inn due to fight delay. It is by far the worst experience we had staying at any hotel. The check in clerk was unprofessional and emotionally unstable. She did not great us, nor did she treat us with any respect. She referred to me as "whom ever this is" by looking at our reservation provided by AA airline. When I questioned why she wouldn't address me by name, she said that she can't pronounce it. It is to my disbelief that she reasoned for her bad service for "I had a tough day too", and, she yelled at us, the stranded and stressed travelers for being rude. This is beyond unpleasant and simply insulting. I am an Asian American and I hate to say that this is racially motivated, but one can't help but wonder. We will never stay here again.
The check in process went smoothly - it didn't take long, the staff were friendly, and overall it was a pleasant experience. The rooms were nice, though slightly dark even with all the lights on. But that wasn't really a big inconvenience. A nearby restaurant was able to deliver directly to our room, so after traveling for close to 24 hours, it felt like a luxury. The complimentary breakfast was really nice to have access to, as it was convenient and overall a great deal! Lastly, their shuttle service to and from the airport was also a really nice service provided by the hotel, and it was nice to be only about 15 minutes away from the airport.
Good hotel and rapid service. Older style lobby furnishings. Free airport shuttle service to and from. The staff was very accommodating both with early morning and late night service. When I arrived well in advance of check in, they offered to accommodate within their capacity and was genuinely interested in my comfort in the interim. If I'm in the area again, I'll happily consider visiting again.
Comfort Inn O Hare Convention Center is a US Lodging based in Des Plaines, Illinois. Comfort Inn O Hare Convention Center is located at 2175 E Touhy Ave, Des Plaines, IL 60018, USA.
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